Shipping policy

Shipping Policy

1. Shipping Availability

• We ship to all 50 U.S. states, Washington D.C.
• Shipping is available Monday through Saturday, excluding major U.S. holidays
  

2. Order Processing Time

• Standard Processing: 1-2 business days
• Processing time begins once payment is verified and order is complete

3. Shipping Rates

• Calculated at checkout based on the product size and weight

4. Order Tracking

• Tracking numbers will be emailed within 24 hours of shipment
  
• Allow 24-48 hours for tracking information to update after shipment

5. Lost

Damaged Packages:

• Inspect packages upon delivery
• Report damage within 48 hours of delivery
• Do not discard packaging materials
• Contact Customer Service immediately at belvedereautocare@gmail.com

Lost Packages:

• File a claim as soon as possible 
• Provide tracking number and order details
• Replacement or refund processed after carrier investigation

Missing Items:

• Report within 7 days of delivery
• Provide photos of unopened packages
• Missing items will be replaced or refunded

6. Return Shipping

• Customer Responsibility: Customer pays return shipping unless the item is defective
• Defective/Damaged Items: Free return shipping label provided
• Wrong Item Shipped: Free return shipping and replacement